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Welcome to Ugo Solution LTD's FAQ section. We understand that you may have some questions, and we're here to provide you with the answers you need. Below you will find the most common questions our customers ask. If you can't find the answer you're looking for, please don't hesitate to reach out to us. We're always ready to assist you in any way we can.

Have more questions? Get in touch!

  • Can I return or exchange an item?
    We accept returns and exchanges within 30 days of purchase, as long as the item is in its original condition and packaging. Please review our Return Policy for more details.
  • Do you offer free shipping?
    We offer free shipping on orders over a certain amount (specific to your location). For orders under the threshold, a shipping fee may apply.
  • Do you offer international shipping?
    Currently, we only offer shipping within United Kingdom. International shipping is not available at this time.
  • How long will it take for my order to arrive?
    Delivery time varies depending on your location. Typically, orders are shipped within 1-3 business days and arrive within 5-7 business days. For urgent orders, we also offer expedited shipping options.
  • What types of products do you sell?
    We offer a wide range of electronic products, including TV, cameras, tablets, speakers, gaming consoles, home appliances, audio equipment, accessories, and more.
  • Do you offer warranties on your products?
    Yes, most of our products come with a manufacturer’s warranty. Warranty details, including duration and coverage, are available in the product description or the box.
  • Can I track my order?
    Yes, once your order has been shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery.
  • Are there any special discounts or promotions?
    We frequently offer discounts, sales, and promotional deals. Make sure to sign up for our newsletter or follow us on social media to stay updated on the latest offers.
  • How can I place an order?
    You can place an order directly on our website or visit our store for in-person shopping. Simply browse our categories, select your items, and follow the checkout process.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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